Ok so you’ve flown all this way and have safely landed – now what? Well rest assured we have been tracking your flight and if there have been any delays we have accounted for them and will still be waiting for you. Make sure you have your phone turned on (if you have one) as soon as you can – just in case you want to text us for any reason.
Here are instructions on where to meet at Orlando International. You should also have this information on your pre-arrival documentation but it’s handy to know it’s on-line as well just in case.
Orlando (MCO) Arriving On Non International Flight
Familiarise yourself with the Orlando International terminal map. It may look confusing but just follow our guidelines and you’ll be on your way in no time!
Situated over three floors the terminal building is at the centre of the airport. Whilst your flight may be designated to land at either terminal A or terminal B – either way both sides / terminals merge into the same central hub on level 3. These instructions apply no matter which stand or side you have landed at.
Let’s go back a step. Once you have landed and exited the aircraft you will be directed towards level 2 bag claim. If you have checked bags then you will need to collect them first from level 2.
If you didn’t check any bags then you are good to go straight to Level 1 A Side.
Our meeting point is Level 1 SIDE A. If you collected your bags from side A bag claim (level 2) simply take the elevator down one more level. If you collected your bags from side B bag claim you will need to return to level 3 and cross over to side A. There is no way to transit between side A and B other then on level 3.
You need to make your way to the 1st floor of TERMINAL A (the orange side in the above map).
For those collecting bags from side B bag claim – once you have collected your bags return to level 3. On level 3, as you look at the Hyatt hotel, to your left, you will see a large neon ‘A’ on the wall. Head under this towards the elevators. If you collected bags from side A bag claim you will have already gone this way down to level 2 bag claim.
No matter which way you came in – take the elevator or escalator (on side A) down to level 1 – it should be sign posted ‘Ground Transportation‘.
Once you exit the escalator/elevator you will see a baggage carousel for side A (8A).
Once on level 1 look for the Alamo rental desk and directly opposite you will find a public use phone on the wall in the centre of the concourse. This phone is free to use, no charges are incurred.
Depending how busy the terminal is your driver may have already parked and be waiting by the baggage carousel (8A) for you but if they have had to park further away they will be waiting for your call. Use the phone to call 407 864 2290 to let them know you have arrived. They will then tell you which pickup bay they will be pulling into outside.
If the first number is engaged please give it a minute and try again. Alternatively here are some additional numbers to reach us on: 407 455 4202 and 407-504 1243.
Please remember, payment is due for your vehicle upon your arrival at your destination. This will take place once you are safely at your accommodation. Please ensure you have called your Credit / Debit card company (before you leave home) to inform them that your card will be charged a substantial amount from a company in Florida USA. You will usually find the customer service number on the back of your card.
This will alleviate some issues that have occurred in the past when the card company refuses payment, being cautious that your card may have been compromised.